I am writing this article as an answer to the most popular questions — should there be tags on Pandora products? What marks should be on them and where to look for them?
I answer in order. It all depends on the country in which you made the purchase, because different countries have their own legislation that governs the sale of jewelry and before buying it is better to get acquainted with them so that there are no unnecessary questions later. In the USA, where I bring products from, when selling jewelry, there are enough factory marks that the company puts, these are “s925 ale” and “585 ale” and this applies not only to the sale of silver, but also gold. There are no tags, products often come in these bags:
It contains the article of the product, its barcode, material and country of origin.
If you break through the barcode — it shows that it is made in Denmark, although we know that the only Pandora production plant is located in Thailand. I can explain this discrepancy by the fact that the products first go to Denmark, to the company’s headquarters, and from there they are sent to stores all over the world.
In some European countries, as well as in Ukraine and Russia, the sale of gold and silver is possible only upon obtaining permission from the Assay Office (in different countries this structure has different names). The stamp of the corresponding country is also put there. Silver and gold items are branded differently.
This is what the Ukrainian hallmark looks like on a Pandora charm.
There are two identical charms in the photo, and the hallmarks on them are in different parts. That is, the place for the stigma is not important.
If you decide to buy a charm from a seller who says that he bought it in a store in Ukraine, then be sure to ask for a photo of this mark. It is small, not quite noticeable, but it should be.
Of course, with intensive and long wear, any hallmarks and samples may be slightly erased. Here, for example, is my charm, which has almost erased the factory mark, and, as we see in the photo above, it is more clearly marked than the sample of the Assay Office of Ukraine.
The tags on the charms are attached by the store — this is also the norm of the legislation of Ukraine. The price tag should indicate the name, weight of the product, material, price and country of origin.
Please note that the tags on the charms began to be attached to thin silver threads.
The tags on the bracelets have so far remained, as before, on thin white waxed threads.
The tags themselves are ordinary laminated paper, which is very easy to fake, which is what many scammers use now. Very often began to receive complaints from deceived buyers. Remember that it is easy to forge a tag, but there is no stamp of the assay office of Ukraine. So I repeat once again — if you buy a charm from your hands and they offer it to you with a tag — ask for a photo of the hallmark of the assay office of Ukraine.
Many people ask, is there a marriage in Pandora products?
Yes, of course, even such a famous brand is not immune from this. There have been several cases in my experience. Of course, if you bought products in a store, it is easier to solve this moment than when ordering products from abroad. Warranty when purchased in the USA is 1 year for Pandora jewelry and 3 years for watches. If a defect is detected, foreign sellers will certainly not refuse compensation, but in most cases they will ask you to return the defective product, and this, you see, is a little problematic.
Ukrainian stores give a 2‑year warranty on factory defects. If you yourself, through careless behavior, damaged the bracelet or charm, of course, there will be no guarantee.
If you already have a breakdown, contact the store where you purchased the product. Sellers give it for examination (oral for free, written 200–250 UAH). If the examination establishes that this is a manufacturing defect, you will be repaired the product, or if it is not possible, then a refund. The examination takes about 5 business days. If it is found out that the damage occurred mechanically (during wear), the warranty will not apply.
The warranty does not cover aggressive cleaning of products (for example, using chemical cleaners), as they change the appearance of products — they eat black on bracelets and charms. There is also no guarantee for the stretching of bracelets and chains — an increase of 1 cm in size is within the allowable range.
What to look for when buying Pandora products to avoid marriage
Often, marriage is found in the locks of bracelets — therefore, when buying, be sure to test the bracelet for “close-open” several times. If the lock opens very easily, it is better to immediately change it to another one, since later the clasp may loosen. If this happened and there is no way to take it to the store, you can try to fix it yourself — just press the metal tab in the bracelet lock. If this does not help, then it is better to take it to a jeweler.
Rarely, but still there is a marriage in pavé charms — be sure to inspect the charm before buying so that all the stones are in place. Often I find information that I bought in a store, didn’t really look, but at home I already noticed. To avoid this — carefully check in the store.
Also rare, but still there is a marriage in the internal thread of the charm. I came across as too narrow a thread that could hardly be screwed onto the bracelet; and too wide, through which the bracelet simply slipped. If a narrow thread develops over time, then, unfortunately, nothing can be done with a wide one.
I will also write about murano — be sure to check for cracks inside the glass. A different size of Murano is not a marriage — these are the features of manual production of products.
I hope that my advice and recommendations will help you make the right choice. If you have additional questions — write in the comments, I will try to answer.